Maintaining and Troubleshooting Windows Vista Computers Course

This course provides students with the knowledge and skills to successfully maintain and troubleshoot Windows Vista computers.

It will provide them with the knowledge and skills necessary to identify technical problems. The course will focus on five main troubleshooting areas: operating system, hardware, networking, security, and applications.

After completing this course, students will be able to:

• Plan and apply a troubleshooting methodology for an organization.
• Describe how the Windows Vista platform helps address troubleshooting requirements for important technical areas.
• Identify the most appropriate method to troubleshoot Windows Vista computers.
• Identify Windows Vista tools that can be used to help in the troubleshooting process.
• Identify important maintenance tools that will be used as part of IT operations for their organizations.
• Describe how monitoring and optimization tools in Windows Vista can be used to assist in troubleshooting and keeping computers performing optimally.

Before attending this course, students must have:

• Experience supporting previous versions of the Windows operating system.
• Familiarity with an IT helpdesk ticketing system.
• Experience researching online and local knowledge bases.
• Experience running commands from a command window, such as the DOS command prompt.
• Familiarity with computer hardware and devices, such as the ability to use Windows device manager and look for unsupported devices.
• Basic TCP/IP knowledge, such as knowing why you need to have a valid IP address.
• Basic Windows and Active Directory knowledge, such as knowledge about domain user accounts, domain vs. local user accounts, user profiles, and group membership.
• Fundamentals of applications, such as how a client communicates with the server in client/server applications.
• Experience reviewing logs, such as understanding chronology, sequential order, severity, etc.

Topics covered on the 3 day Maintaining and Troubleshooting Windows Vista Computers course

A Troubleshooting Methodology

• Overview of a Troubleshooting Methodology
• Overview of Troubleshooting Stages
• Troubleshooting Component Areas

Troubleshooting Operating Systems

• Overview of the Windows Vista Startup Process
• Troubleshooting the Windows Vista Startup Process with Windows RE
• Troubleshooting Operating System Services

Troubleshooting Hardware

• Overview of Troubleshooting Hardware
• Dealing with Physical Failures
• Dealing with Device Driver Failures
• Troubleshooting Printing in Windows Vista
• Troubleshooting Microsoft BitLocker Protected Computers

Troubleshooting Networks

• Determining Network Settings
• Troubleshooting Network Connections

Troubleshooting Security Issues

• Overview of User Account Control
• Troubleshooting User Account Control
• Implementing Windows Firewall
• Implementing Windows Defender

Troubleshooting Applications

• Windows Application Troubleshooting
• Web Application Troubleshooting

Maintaining and Optimizing Windows Vista

• Maintaining Windows Vista
• Optimizing Windows Vista Performance
• Monitoring Windows Vista