ITIL Configuration Management Practitioner Course
Course Description
This three-day course builds on the general principles, covered as part of the ITIL® Foundation course (SME & SMEv3). It provides practical guidance on the design, implementation and integration of an ITIL®-based Configuration Management Process, within the context of an organisation’s overall business-focussed Services Framework.
The course is based on the Configuration Management Process, described in the OGC’s Best Practice Guidelines for Service Support book. The course is assignment based, with a strong emphasis on practical coursework, working as individuals and in teams.
The course is based on the Configuration Management Process, described in the OGC’s Best Practice Guidelines for Service Support book. The course is assignment based, with a strong emphasis on practical coursework, working as individuals and in teams.
Course pre-requisites:
This course is for IT practitioners who wish to gain practical experience in the field of Configuration Management, or who wish to extend their range of understanding of the subject.
Delegates should have at least one year of relevant IT experience and should have attained the Foundation Certificate in IT Service Management (SME / SMEv3)
Delegates should have at least one year of relevant IT experience and should have attained the Foundation Certificate in IT Service Management (SME / SMEv3)
Topics covered on the 3 day ITIL Configuration Management Practitioner course
- How Configuration Management interfaces with other Service Management processes
- Introduction to Configuration Management, outlining the need, scope, basic concepts and terminology of Configuration Management
- The four stages of Configuration Management: identification, control, status accounting and verification
- Selling the benefits of Configuration Management, and how to overcome possible problems
- Implementation and maintenance of the Configuration Management Database (CMDB), including advice on data collection, cleaning and input
- The relationship between Configuration, Change and Release Management, and why Change Management is essential before implementation
- Using a CMDB to manage the Incident, Problem, Change life-cycle
Course Classification:
Technical Training Course
This is an instructor led training course taught in a classroom based environment.
Scheduled course dates
| September 2010 | October 2010 | November 2010 | December 2010 | January 2011 |
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View full schedule of ITIL Practitioner courses
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If you would prefer to run this course at your premises as you have several employees to place on the course perhaps, then we are also able to offer onsite ITIL Service Management Training and bespoke ITIL Service Management courses