PTR - People, Training ResultsPeople, Training, Results
Independent Technical IT Computer Training Courses

ITIL Service Management Course Index & Training Schedule


More ITIL Service Management Courses

ITIL Service Management Awareness CourseITIL Service Management in Action CourseITIL Service Management Essentials CourseITIL Version 3 Bridging Foundation CourseITIL Service Management Essentials Version 3 CourseITIL Capacity Management Practitioner CourseITIL Change Management Practitioner CourseITIL Configuration Management Practitioner CourseITIL Problem Management Practitioner CourseITIL Release and Control Practitioner CourseITIL Service Desk & Incident Management Practitioner CourseITIL Service Level Management Practitioner CourseITIL Support and Restore Practitioner CourseICT Infrastructure Management CourseITIL IT Service Continuity Management CourseITIL v1 & v2 Managers to ITIL v3 Diploma Bridging CourseITIL Service Management: Service Delivery CourseITIL Managers Service Support CourseITIL Service Capability: Operational Support & Analysis CourseITIL Service Capability: Planning, Protection & Optimisation CourseITIL Service Capability: Release, Control & Validation CourseITIL Service Capability: Service Offerings & Agreements CourseITIL Service Lifecycle: Continual Service Improvement CourseITIL Service Lifecycle: Service Design CourseITIL Service Lifecycle: Service Operation CourseITIL Service Lifecycle: Service Strategy CourseITIL Service Lifecycle: Service Transition CourseITIL Managing Across The Lifecycle Course


Late Availability Courses:

Training Course Subjects:

Applications Training Courses ASP .Net Courses C Programming Courses Cisco Courses Citrix Courses CIW Courses CompTia Courses Database Courses Exchange Server Courses Fortran Courses Internet Courses ITIL Service Management Courses Java Courses Linux Courses MCSD Courses MCSE Courses Microsoft Courses Microsoft .NET Courses Microsoft Access Courses Microsoft Excel Courses Microsoft Outlook Courses Microsoft Powerpoint & Visio Courses Microsoft Project Courses Microsoft Server Products Courses Microsoft Word Courses Networking Courses Oracle Courses Perl Courses Programming Courses Security Courses SQL Courses SQL Server 2005 Courses SQL Server 2008 Courses Unix Courses VBA Courses Visual Basic Courses Visual Basic 2008 Courses VMWare Courses Web Design Courses Windows 2000 Courses Windows Server 2003 Courses Windows Server 2008 Courses Windows 7 Courses Windows Vista Courses Windows XP Courses XML Courses

Online e-Learning Courses

Scheduled Classroom based Training Courses

ITIL Change Management Practitioner Course

Course Description

This three-day course builds on the general principles covered as part of the ITIL® Foundation course (SMEV3 & SME). It provides practical guidance on the design, implementation and integration of an ITIL-based Change Management process, within the context of an organisation’s overall business-focussed Services Framework.

The course is based on the Change Management process described in the OGC’s Best Practice for Service Support book. It has a strong emphasis on practical exercises.

Course pre-requisites:

This course is for IT practitioners who wish to gain practical experience in the field of Change Management, or who wish to extend their range of understanding of the subject.

Students should have at least one year of relevant IT experience and should have attained the Foundation Certificate in IT Service Management.

Topics covered on the 3 day ITIL Change Management Practitioner course

  • Planning for the implementation of Change Management
  • Prioritising and assessing the impact, cost, benefit and risk of proposed changes
  • Organising the Request For Change (RFC) authorisation process
  • Preparing for and manage the Change Advisory Board (CAB) meetings
  • Managing changes through the lifecycle
  • Producing and management of the Forward Schedule of Change (FSC)
  • Defining and agreeing change models and standard changes
  • Overseeing building, testing and implementation of authorised changes
  • Co-ordinating the back-out of failed changes
  • Being aware of the support tools and techniques available for the implementation of Change
  • Management and be able to indicate how improvements can be made
  • Preparing Change Management reports for distribution throughout the organisation and monitor and report on the major metrics of the change process
  • Understand the interdependencies between Change Management and other IT and Service Management processes.

Course Classification:  Technical Training Course

This is an instructor led training course taught in a classroom based environment.

Course Fee = £850   (excl.VAT)

Scheduled course dates

July 2010August 2010October 2010October 2010December 2010
-----

View full schedule of ITIL Practitioner courses

Print / Download PDF Version of full course schedule

If you would prefer to run this course at your premises as you have several employees to place on the course perhaps, then we are also able to offer onsite ITIL Service Management Training and bespoke ITIL Service Management courses