ITIL Release and Control Practitioner Course

The course builds on the general principles, covered as part of the ITIL® Foundation course (SMEV3 & SME). This enables the organisation to introduce Configuration, Change and Release Management processes as an integral part of its overall business-focussed Services Framework.

The course is suitable for anyone involved in the Configuration, Change and Release Management processes and offers a natural career development path for practitioner staff who already hold the ITIL® Foundation Certificate.

Students taking the EXIN Restore and Control exam must have completed an accredited course, and hold the ITIL Foundation Certificate.

Topics covered on the 5 day ITIL Release and Control Practitioner course

• Introduction to Service Management with an emphasis on how the three core processes interface between each other and how they interface to other Service Management processes
• Introduction to Configuration Management outlining the need, scope, basic concepts and terminology of Configuration Management
• The four stages of Configuration Management: identification, control, status accounting and verification
• Implementation and Maintenance of the Configuration Management Database (CMDB)
• Introduction to Change Management outlining the need, the scope, the basic concepts and terminology of Change Management
• The normal and urgent change process lifecycle, including prioritisation, impact assessment and resource assessment
• The role of the Change Advisory Board
• Introduction to Release Management outlining the need, scope, basic concepts and terminology of Release Management
• Setting up a definitive software library
• Releasing and implementing new hardware and software components
• Using a CMDB to manage the incident, problem, change lifecycle